PRIVACY POLICY
RELIABLERIDER.COM & RELIABLE RIDER LLC

Introduction

Your privacy is very important to ReliableRider.com. We will not sell or rent your membership information to third parties for their marketing purposes without your explicit consent. Please read this privacy policy to learn more about the ways in which we use and protect your personal information.  If you have additional questions, you may send an email to us by clicking on the link entitled “Contact Us”.

The privacy practices of this statement apply to the services available under the domains and sub-domains of www.reliablerider.com (the "Site") and apply generally to our subsidiaries, affiliates, and joint venture websites. By visiting this Site you agree to be bound by the terms and provisions of this Privacy Policy. If you do not agree please do not use or access our Site.

This Privacy Policy describes the information that we collect from you and what may happen to that information. Although this policy may seem long, we have prepared a detailed policy because we believe you should know as much as possible about Reliable Rider’s practices so that you can make informed decisions. All of our subsidiaries, affiliates and joint ventures operate under similar privacy practices as described in this Privacy Policy and all are subject to the requirements of applicable law. We strive to provide a consistent set of privacy practices throughout our websites around the world.

By accepting this Privacy Policy and our Terms of Use (User Agreement) in registration, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the Reliable Rider User Agreement. This Privacy Policy is effective upon acceptance in registration for new registering members, and is otherwise effective on January 1, 2008 for all users / members.

Member Age Requirements 

Persons under the age of 18 are not eligible to use the Site or become members.  If you are under the age of 18, you cannot use the Site, and we ask that you not submit any information via the site.

Information We Collect 

Our primary purpose in collecting personal information is to provide you and other members with a more reliable and transparent rider community. This allows us to provide services and features that are more likely to meet your needs, and to customize our services to make your Reliable Rider experience more secure, more convenient and more efficient. We collect the personal information about you that we consider necessary for achieving this purpose. In general, as a member you can browse the Site and create ride request postings, ride offer postings and ride acceptance postings.  In order to create any of the above postings you will need to provide your Reliable Rider member ID.  Your member ID is attached to your personal information and you are not anonymous to us or to other members. When you choose to use the service, other members will have access to your contact and identity information and other information as indicated on the forms throughout the Site (see General Member File information). Where possible, we indicate which fields are required and which fields are optional. You have the option to not provide some information by choosing not to use a particular service or feature. We require credit card information when you apply to become a member.  Then we will use your credit card information, to check the accuracy of your name, address and other information, as well as to bill you for your membership. We automatically track certain information based upon your interactions with the Site. We use this information to do internal research on our users' demographics, interests and behavior and to better understand, protect and serve you and our web community. This information may include the URL that you just came from (whether this URL is on the Site or not), which URL you next go to (whether this URL is on the Site or not), your computer browser information, and your IP address.

We use data collection devices such as "cookies" on certain pages of the Site to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Site and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter "cookies" or other similar devices on certain pages of the Site that are placed by third parties. For example, if you view a web page created by a user, there may be a "cookie" placed within that web page. We do not control the use of cookies by third parties.

If you choose to register as a member, create a ride request posting, create a ride offer posting, or accept a ride offer via the Site, we collect information about those actions. We also collect other members' ratings and comments about you in our feedback areas. You will have a RRU (Reliable Rider Unit) account with us that will use Ride Unit Debits and Credits to exchange rides with other members.

When you post ratings and comments in our member feedback areas, we will collect and store the information that you provide to us. We retain this information to resolve member disputes, provide customer support and troubleshoot problems as permitted by law. When you send correspondence, such as emails or forms, or if other members or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

Our Use of Your Information 

We use your personal information to facilitate the member services you request. We use the information stored about you to: resolve disputes; troubleshoot problems; help promote safer rides; collect fees owed; measure member interest in our services, inform you about online and offline offers, service updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement (Terms of Use); and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes and in particular we may examine your personal information to identify users using multiple User IDs or aliases. We may compare and review your personal information for errors, omissions and for accuracy.

If you choose to post a ride request, a ride offer or accept a ride at the Site, or open a member account, or otherwise provide us with your personal or financial information, we may use your address and billing information to provide associated support.  

You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze Site usage, to improve our content and service offerings, and to customize the Site's content, layout and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a more secure, convenient, efficient and customized experience while using the Site.

You agree that we may use your personal information to contact you and deliver information to you that, in some cases, is targeted to your interests, such as targeted advertisements, administrative notices, offerings, and communications relevant to your use of the Site. By accepting the Terms of Use and Member User Agreement and Privacy Policy, you agree to receive this information.  You acknowledge that you cannot make changes to your notification preferences, at this time.  However, you may be able to make such changes as the Site develops further, but we cannot give you any assurance when this may occur.   

Our Disclosure of Your Information

As a matter of policy, we do not sell or rent any of your personal information to third parties for their marketing purposes without your explicit consent. However, the following describes some of the ways that your personal information may be disclosed in the normal scope of business to provide our services.

Reliable Rider Community 

Your Member ID may be displayed throughout the Site and therefore may be available to other members and the public. All of your activities on the Site may be identifiable via your Member ID. Other members may be able to see your ride request postings, your ride offer postings, your feedback ratings, associated comments, and so on. Therefore, your Member ID allows other members to personally identify your Reliable Rider activities. When you post a ride request, post a ride offer, or accept a ride offered by another Member, Reliable Rider members will be able to see each other’s General Member File. The General Member File includes the following information:  Reliable Rider Member ID, first name, middle name, last name, age, sex, Reliable Rider email address, primary contact phone number, cell phone number, person to contact in case of a medical emergency, medical emergency contact phone number, vehicle license number, vehicle Make, Model and Year, the last 4 digits of your driver’s license number, Member Quality Ratings, Member Comments, Member Photo (Optional), Member Business and Personal Interests (Optional), and your Member Network (Optional). They will not be able to see the information in your Member Security File. Only authorized Reliable Rider Staff will have access to your Member Security File which includes the following information: Reliable Rider Member ID, First Name, Middle Name, Last Name, current residential address, Social Security Number, birth date, Driver’s License Image, Proof of Auto Insurance Image, Auto Insurance Company, Policy Number, Expiration Date, Vehicle ID Number (VIN), Criminal background check information, Driver’s Record Information, Membership Status, and credit card information.  Your General Member File link will be sent to other members in confirmation email(s) and in reminder email(s). We believe that these two levels of member information and disclosure are a fair compromise between the competing concerns of identity theft and the need to enhance rider community security. The above described General Member File information will be included in email confirmations and reminders sent to each member who have committed to riding together. These members may choose to forward these ride confirmations and reminders to friends or other trusted persons, by email or other means, for security and other purposes. Those emails may remain on hard drives and other memory storage devices. With the passage of time, the number of Reliable Rider Members familiar with your General Member File information (as described and limited above) will grow. Although our web pages will be coded with robot exclusion headers, others may illegally attempt to automatically collect your email address from the Site, now and in the future. We describe how to change your email address below. We may also provide a number of ways to allow other Members to find out more about you and your Site activities, such as a feature that will allow Members to see all of your future ride postings or your past ride postings.  Furthermore, we may send out notices to you and/or other Reliable Rider members regarding suspicious activity or policy violations on the Site.

External Service Providers 

There may be a number of separate services offered by third parties that we refer to as external service providers that may be complementary to your use of the Site. We do not disclose your General Member File or Member Security File information to any external service providers. With your consent we may provide your information to the external service provider offering any such service, for your convenience. To prevent our disclosure of your personal information to an external service provider, you can decline such consent or simply not use their services. Because we do not control the privacy practices of these third parties, you should evaluate their practices before deciding to use their services.

Internal Service Providers for Our Operations 

We may use third parties, that we refer to as internal service providers, to facilitate or outsource one or more aspects of the business and member service operations that we provide to you (e.g., search technology, forums and discussion boards, bill collection, affiliate and rewards programs, authentication, map and routing services, co-branded credit cards), and therefore we may provide some of your personal information directly to these internal service providers. These internal service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information that we provide them for any other purpose, except to facilitate the specific outsourced Reliable Rider - related operation, unless you have explicitly agreed or given your prior permission to them for additional uses. In some instances, the internal service provider may collect information directly from you (such as for Reliable Rider surveys planning changes to the Site). In these cases, you will be notified of the involvement of the internal service provider, and all additional information you provide them and their additional uses will be strictly up to you. If you provide additional information to an internal service provider directly, then their use of your personal information is governed by their applicable privacy policy.

Other Corporate Entities

We share much of our data, including personal information about you, with our subsidiaries, affiliates, and joint ventures that are committed to serving your online member needs and related services, throughout the world. To the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other users. Our subsidiaries, affiliates, and joint ventures follow privacy practices no less protective of all users than our practices described in this document, to the extent allowed by applicable law. Reliable Rider, its subsidiaries, its affiliates, its joint ventures, or any combination of such, will share some or all of your personal information with another business entity should we plan to, merge with, or be acquired by, that business entity. Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information will be used contrary to this policy, you will receive prior notice.

Legal Requests

Reliable Rider cooperates with law enforcement agencies, as well as other third parties, to enforce laws, anti-fraud and other rights, to help protect you and the Reliable Rider community from bad actors. Therefore, in response to a verified request by law enforcement, immigration, customs or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your full name, current residential address, city, state, postal code, country, telephone number(s), email addresses, financial information, User ID history, related complaints by any users, and a history of your ride postings, ride offers, and ride acceptances, without a subpoena. Without limiting the above, in an effort to respect your privacy and our ability to keep the Reliable Rider community free from bad actors, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent or possible physical harm or financial loss or to report suspected illegal activity. 

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the Site. Therefore, although we use industry standard practices to protect your privacy for a website of our size, we do not promise, and you should not expect, that your General Member File Information and/or your private communications will always remain private. However, we do our best to ensure that all Member Information files remain private.

Use of Other Members' Information 

In order to facilitate interaction among all Reliable Rider community members, our Site allows you limited access to other users' Member information. This is summarized above under the heading named Reliable Rider Community.

By entering into our Member User Agreement, you agree that, with respect to other Member’s General File information that you obtain through the Site or through Reliable Rider communications, your are allowed to use such information only for: (a) Reliable Rider related communications that are not unsolicited commercial messages, and (b) using services offered through Reliable Rider (e.g., ride request postings, ride offer postings, ride searches, member ratings, comments and/or complaints etc.). Under no circumstances, except as provided in this Privacy Policy and the User Agreement, can you disclose Member information about another Member to any third party without our consent and the consent of that user. You agree that other Members may use your Member information to communicate with you in accordance with this section. Note that law enforcement personnel and other rights holders are given different rights with respect to information they access.

Reliable Rider Members do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add a Reliable Rider member, to your mail list without their express consent. To report any spam to Reliable Rider please use the Contact Us link.

Use of Email Tools

You may not use any email service that we offer to send spam or otherwise send content that would violate our Membership User Agreement. We do not permanently store email messages or the email addresses sent from these tools. If you send an email, using an email service that we provide, to an email address that is not registered in our community, we do not use that email address for any purpose other than to send your email. We do not rent or sell these email addresses.            

Control of Your User Name and Password 

You are responsible for all actions taken with your Member User Name and Password. Therefore we do not recommend that you disclose your Reliable Rider User Name and Password to any third parties.  If you choose to share your User Name and Password, or your Membership Information, with any other third parties, then you are responsible for all actions taken with your account. You are able to change your User Name and Password at will.  Therefore, if you do provide your User Name and Password to anyone, we encourage you to change your User Name and Password shortly after access was granted. If you don’t change your User Name and Password, you may lose substantial control over your Membership File information.  Therefore, if your User Name and Password has been compromised for any reason, you should immediately change your User Name and Password, by clicking on My Profile.

Accessing, Reviewing and Changing Your Member Profile Information

We offer you the ability to automatically review and change the Member Profile Information you provide to others by logging into the Site and entering in the new information yourself. Generally, we will not modify your Member ID information based even upon your request, because all of your reliable rider activities are linked to your Member ID.  You can change your User Name, Password, Reliable Rider email address, Forwarding eMail address, and your credit card information by editing your information at My Profile. You can update your member profile information if it changes.  Once posted, you may not be able to change or remove any postings made on the Site, including other member’s ratings and comments in the feedback area.         

Upon your request, we will deactivate your Membership account, contact information, billing information and financial information from our active databases. To make this request, click on Contact Us and request cancellation of your Membership.  All your information will be deactivated as soon as reasonably possible in accordance with our deactivation policy and applicable law.

We will retain in our Member files some personal information (that you have requested us to remove) in order to prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our User

Agreement and comply with legal requirements, as permitted by law. Therefore, you should not expect that your personal information will be removed from our databases in response to your requests. However, your Member File Information will be deactivated from any member viewing and will only be available to select Reliable Rider personnel.

Other Information Collectors

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. You decide how much of your information you will disclose to other members, whether they are ride requestors, ride posters, or ride acceptors.  Since Reliable Rider does not control the privacy policies of our members or other third parties, you are subject to the privacy policy of each third party. We encourage you to ask questions before you disclose any of your personal information to others.

Security

Your information is stored on Reliable Rider's servers located in the USA (and other countries). We use procedural and technical safeguards to protect your personal information against loss or theft, as well as unauthorized access and disclosure to protect your privacy, including encryption, firewalls and secure socket layers, consistent with a website of our size. We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, "perfect security" does not exist at the Site or on the Internet.

Notice             

We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms shall automatically be effective 30 days after they are initially posted on the Site. In addition, we will notify you of any change by sending you an eMail notice.